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Supervises and mentors call center representatives who get contacted by customers or potential customers. Responsible for the daily activity of call center policies and procedures. Ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Duties and Responsibilities Manage a team of call center agents providing s
Posted Today
NTRALOT supplies real time transaction processing systems, game content, sports betting management and interactive gaming services, to state licensed gaming organizations worldwide. INTRALOT acts both as a lottery vendor and a lottery operator. We have a presence in 53 countries and a workforce of approximately 5,400 people. We offer our customers custom centric system solutions, including a robus
Posted Today
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on site repair
Posted Today
Work special events across the state throughout the year, including fairs, festivals, town celebrations, and retailer events. Set up equipment, including terminals, communications and peripherals at events. Seek out player contact to promote Idaho Lottery sales and promotional initiatives. Provide players a fun, entertaining, quality product and experience. Maximize positive communications and int
Posted 4 days ago
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom made integrated solutions, which ensure maximum efficiency
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide technic
Posted 4 days ago
Merchandise and promote Lottery ticket sales through contracted retailers. Deliver retailer POS terminals and supplies. Identify and contact prospective businesses to enroll as Lottery retailer Diagnose and repair hardware, software and system issues; providing technical support to customers. Introduce and explain new Lottery products to retailers and players. Maintain and build retailer relations
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide technic
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide techni
Posted 4 days ago
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom made integrated solutions, which ensure maximum efficiency
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide technic
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide technic
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide technic
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide technic
Posted 4 days ago
Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Provide technic
Posted 4 days ago
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